Terms and conditions
The following terms and conditions apply to all orders for the purchase of goods from Education Interactive.
You may only place an order for goods if you agree to these terms and conditions. By placing an order you are deemed to have accepted these terms and conditions as governing your order. This does not affect your statutory rights as a consumer.
The supply of goods from this site is subject to availability, and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase.
As we are continually improving the design of our products, some product specifications may vary slightly from descriptions on this website.
When you submit your order you are allowing Education Interactive to use your personal details to fulfil your order. In the event that there is a problem with your order, we will communicate with you via email, telephone or letter.
We will endeavour to dispatch your order within 3 to 4 days of receipt. However, please allow a further five working days before querying a non-delivery. In the event that an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it arrives.
At the moment we do not - as a matter of course - dispatch orders outside the UK and Northern Ireland. However, if you contact us directly we may be able to make suitable arrangements.
Most orders are delivered Mon-Fri 09:00-17:00. Please provide a delivery address where someone will be available to receive the parcel.
Post and packing rates are added to your order online.
We will be happy to accept items for return in the following cases, providing you inform us of your intention to return an item within 7 working days of receipt, and are granted authorisation to do so.
- The item was found to be damaged or faulty. We will replace the item. We will wait to receive the faulty item before dispatching a replacement.
- The item was incorrectly supplied. We will require you to return the item(s) and will dispatch the correct items.
10 Staplehurst Road
All items that are being returned must be repacked securely and be returned along with:
- The reason for the return
- A copy of the invoice
- Your email address and telephone number
All items must be returned in a re-saleable condition.
Goods ‘Lost in Transit’
For deliveries to any UK address please allow 10 working days.
If this time elapses and the goods have not arrived, you should contact your local post office to verify that no items are being held for you pending delivery. If your post office has confirmed that no packages are being held, please contact Education Interactive on 020 8318 6380 or firstname.lastname@example.org
If you wish replacement goods to be sent, you must contact us within 28 days of your order being placed.
Your statutory rights are not affected.
Where a refund is claimed, we will process the refund as quickly as possible, but please allow up to 21 days for us to refund your money.
To arrange a return, please telephone us on 020 8318 6380 or write to the above address.
The contents of this site are the property of Education Interactive and are protected by the UK and international copyright laws. These contents include but are not limited to the following: website design, graphics, text, visual clips, audio clips, logos and button icons, including the selection and arrangement thereof. All rights reserved.
Permission is granted to electronically copy and to print the content in hard copy for the purpose of placing an order. Any other use of this website, without the prior permission of Education Interactive, is strictly prohibited. The following are therefore expressly forbidden unless written consent has been given: reproduction for any other purpose than those referred to above, modification, distribution, transmission, broadcast republication, downloading or uploading of any part of this website.
Education Interactive provides this website on an ‘as is’ basis and makes no representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products contained within it. this includes, without limitation, warranties of merchantability and fitness for purpose. ATM does not represent or warrant that the information contained within this website is accurate, complete or current. Prices and availability are subject to change without notice.
For any queries or complaints about goods or services, please contact Education Interactive on 020 8318 6380 or email@example.com
When you place your order you are automatically connected to our secure server using SSL encryption technology. This ensures that the information you send cannot be read by anyone apart from our ecommerce team. To check you are in a secure area of our site please look at the bottom of your browser and you will see a closed padlock. When submitting your order you are confirming to purchase goods and allowing ATM to use your personal details for the purpose of supplying goods.
As supporters are our most valuable asset we protect their details as required by UK Data Protection Acts 1984 and 1998. We follow strict security procedures in storage and disclosure of information that you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose information to you.
We advise you to print and keep a copy of these terms and conditions for your records.